Existing customer support
Choose your system.
Setup, everyday use and fault guidance without searching through a busy website.
Help by system
What are you using?
CCTV & SiteMinder
App access, arming, live view, playback and what to do when a camera or site is offline.
Get CCTV help →AJAX site alarm
Account setup, key fobs, keypad use, arming, disarming and site alerts.
Open AJAX guidance →Temporary fire
Silencing, resetting, call points, fire trolleys and reporting system faults.
Open fire guidance →Site access
Turnstiles, doors, authorised users, facial recognition and enrolment support.
Call the office →AJAX mobile app
Control your system from your phone.
Download the official AJAX Security System app, create your account, then provide the registered email address to AFASS so access can be assigned.
Guides & downloads
Keep the essentials close by.
Temporary fire guide
Panel controls, call points, resets and essential fault guidance.
Open PDF guide →
Still unsure?
Speak to a real person.
Office 0800 694 6666 · Control room 0800 001 6060